Mumbai, , Mahim
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Experience | 2 - 6 Years |
Salary | 2 Lac To 2 Lac 75 Thousand P.A. |
Industry | ITES / BPO / KPO / LPO / Customer Service |
Qualification | Other Bachelor Degree |
Key Skills | Hardware Networking Computer Hardware Desktop Support Service Desk work from home walk in |
About Company
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